Privacy Policy

Please be assured that we will never contact you or send emails asking you to provide personal information or to confirm your security details online. We would strongly advise you not to respond to any emails or websites that ask you to do so. If you are asked to do so by someone claiming to represent us, it is not a legitimate request and you should not respond or provide any information to them.
Your security when shopping with us is our priority.Millions of transactions take place safely over the Internet, using encrypted(coded) information. All PC browsers support strict worldwide security protocol, preventing other Internet users from accessing any of your personal data held by us.
We respect your privacy and promise to use any information we hold about you in a safe and responsible way. This information will not be used for any other purpose.
We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example which pages are visited,and whether they are purchased from. Information we hold about you is securely stored electronically. When you open an account with us, your details are encrypted and remain so every time you purchase from us. Personal information is encrypted to protect against fraud.
Cookies are electronic tags which can be used to recognize you and tailor the site to your preferences. We use them to enable us to analyse the performance of the site and improve the service we offer you. We also use them to collect any information about you and your shopping habits that are relevant to the creation and maintenance of your Personal Account, or helpful to the smooth running of our website.
You can clear your cookies easily at any time. For more information about cookies visit: Our courier service will have selected access to your details for delivery purposes only.
This privacy policy sets out how T.J.Clark Europe Ltd. uses and protects any information that you give T.J.Clark Europe Ltd. when you use this website. T.J.Clark Europe Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. T.J.Clark Europe Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website,by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you,other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

List of cookies we collect

The table below lists the cookies we collect and what information they store.
COOKIE Name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONT END You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEW MESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLL N Information on what polls you have voted on.
RECENTLY COMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.